RingCentral
Resources
5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT
This eBook explores toxic call center environments: what they look like, why they happen, and how to change them for the better.
Understanding the Real Cost of Your Business Communications System
Breaking down the top five hidden costs of business communications systems
Disruptive Customer Engagement
With each passing year, just as in the CRM market, the shift towards cloud that is happening will rise…
Contact Center 2.0: The Rise of Collaborative Contact Centers
How digital transformation is making contact centers unified, collaborative, and intelligent In this report from Altimeter, a Prophet Company, Brian Solis shares his insights on the transformation of contact centers in today’s digital workplace. Contact Center 1.0 was designed and deployed at scale in the 1960s, and the models and standards that defined them are still alive and well today. In his report, Brian introduces Contact Center 2.0—an integrated approach to unified communications that enables business experts and contact center agents to work in harmony to deliver modern, real-time customer experiences.
Cloud Communications: a Methodology for Successful Deployment
The case for making the transition to cloud communications Explore the top six benefits for making the transition from on-premises PBX to cloud communications
HOW LONG HOLD TIMES AFFECT YOUR CUSTOMERS’ EXPERIENCE (AND YOUR BOTTOM LINE)
What really happens when you put a customer on hold? Hold times aren’t going anywhere. There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for your business and how can you handle holds better?
Checklist: MANAGING WORK-FROM-HOME CONTACT CENTER AGENTS
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally
REMOTE AGENT PLAYBOOK
This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
RINGCENTRAL VIDEO SECURITY
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the market leading RingCentral unified communications platform. It combines high-quality video, audio, screen sharing, and team messaging into a collaborative online meeting hub that sparks conversations and fuels ideas—anytime, anywhere, on any device.
