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This document describes a new managed service that helps MSPs monetize the rapidly growing cloud computing market. While cloud adoption is proceeding rapidly, especially for testing and development projects, the lack of visibility that enterprise customers have into public cloud services and hybrid IT creates a major pain point that cannot be solved easily and which acts as a significant barrier to cloud adoption for mission-critical workloads. Legacy monitoring tools are typically very difficult and costly to extend for seamless visibility into public cloud services, while the more cloud-centric tools have little or no coverage for the extensive tail of legacy IT systems that may remain on-premises for a considerable time yet
If only 12% of enterprises use modern tools, are they evolving fast enough to progress beyond basic survival mode? Older, larger enterprises are facing intense competition from younger, disruptive, digital-native startups born in the cloud. To catch up, many enterprises have attempted to modernize by adopting cloud-based architectures, but they are all falling short because their legacy tools don’t manage these systems and many modern tools don’t manage legacy systems. This disconnect puts the operations teams, users, and customers in a perpetual hamster wheel of problem resolution, inhibiting growth, increasing risk, and undermining their efforts to be more competitive. The path to transformative IT Ops anchors on modernizing management tools as part of a broader strategy toward AIOps. For those that haven’t started, consider yourself late.