SMG

Whitepaper

3 patient experience questions answered

The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.

Human Resources
Whitepaper

How restaurant brands can manage customer and employee experiences during COVID-19 + beyond

SMG's exclusive Interactive XM Playbook, with a 3-phased strategy map + personal status tracker, helps restaurant brands keep pace with evolving customer + employee expectations—optimizing your XM program to navigate uncertainty with precision and emerge a stronger brand.

Marketing Analytics
Talent Acquisition
Whitepaper

4 ways to boost business outcomes with online reputation management

Optimize ratings + reviews to build stronger customer relationships & gain insight on market position and increasing SEO to drive traffic.

Marketing Analytics
Search Optimization
Whitepaper

Ditch your CX data silos

5 ways an integrated XM strategy can enhance the digital experience

Marketing Analytics
Email Marketing
Whitepaper

Transform CX insights from industry buzzword to business-changing ROI

Download this brief for 5 tests your teams should be applying to CX insights

Marketing Analytics
Market Research
Whitepaper

Five things we learned from talking to more than 1 billion people

Download the report to see 5 things every great brand knows about the customer experience

Email Marketing
Marketing Analytics
Search Optimization
Whitepaper

Four factors driving consumer-centric healthcare

PX is emerging as the only opportunity to build a lasting competitive advantage. This report looks into what's driving this shift...

Strategic Marketing
Marketing Analytics
Whitepaper

The essential guide to text analytics for CX pros

Download this guide to learn how SMG's text analytics technology provides rich input from open-ended questions to help drive action at every touchpoint, top-tier accuracy with customized libraries + data science, and powerful reporting that turns data into actionable insights 24/7

Market Research
Whitepaper

4 retail industry trends shaping the future of customer experience

It's been a landmark year of changes and operational challenges for the retail industry, and SMG has been closely tracking consumer behavior since COVID-19 was declared a pandemic in March. In this piece we've used research from US + UK consumers to analyze the current environment and discuss what's next for retailers

Market Research
Email Marketing
Whitepaper

4 healthcare trends shaping the future of PX

In this piece we've used consumer feedback to analyze the current environment and discuss what's next for healthcare organizations.

No items found.
Whitepaper

Close the loop

Download this guide to learn how best-in-class case management helps you listen to customers across all channels and customize your program to fit the needs of your organization

Marketing Analytics
Search Optimization
Email Marketing
Whitepaper

Transform CX insights from industry buzzword to business-changing ROI

Download this brief for 5 tests your teams should be applying to CX insights. To really change your business, they should inspire targeted action, provide tactical tools, Identify clear action items, define a tangible goal, and demonstrate ROI

Market Research
Whitepaper

Top Priorities for Tech & Service Providers: Leadership Vision for 2021

Are you preparing for the key forces impacting tech & service provider leaders in 2021? Download the top priorities e-book to plan your next steps to tackle new challenges in 2021.

Human Health