Educational institutions are working through an unprecedented situation as they adjust their IT environments to support both remote staff and remote learning models during the COVID-19 pandemic. Across the globe, students are now receiving distance learning, usually from home, leveraging a range of technologies. Students are using their own devices or school-issued devices and attending classes through online video conference platforms, such as Zoom, Google Meet, and others. To make sure all students have access to remote instruction, some schools are also issuing hot spot devices to provide student households with WiFi access.