The State of Cloud Computing in the CCM Industry

The Customer Communications Management (CCM) space is undergoing a significant and steady transition from on-premise, client-server architectures to multi-tenant cloud-applications running in serverless environments. In this analysis, Founder & CEO Kaspar Roos and Senior Research Analyst Will Morgan of Aspire CCS highlight the most important shifts in the market, provide an overview of the state of cloud computing in CCM, and explain what opportunities this transition presents to both enterprises and services providers who are ready to modernize their communications strategies. As you read about pure cloud, containerization, iPaaS, the Edge, and other relevant developments, you will also learn what the sponsors of this paper (Assentis, Ecrion and Messagepoint) are offering in this area.