3 patient experience questions answered
The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
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Whitepaper
The use of NVMe-based solid-state media, disaggregated storage, and scale-out software-defined architectures deliver very efficient infrastructure for the hyperscalers, but enterprises and most service providers do not typically have the same sophisticated development resources available to themto build these infrastructures.
Digital transformation requires a steady and resilient infrastructure that is both agile and cost-effective. Efficient data management and data storage are certainly the backbone of any such infrastructure. Download this whitepaper to learn more.
Reputation.com’s 2019 Retail Banking Report can be used by banks to uncover actionable insights that determine online reputation
The main tenets of strategic human capital management, as well as its importance and benefits
This white paper gives invaluable insight into topics such as which industries are the most cyber vulnerable, the most common third-party security gaps, and how the size of an organization correlates to the likelihood of a cyber incident
Learn how to overcome barriers and deploy a reliable high-performance storage with Lightbits LightOS, the first Software-Defined NVMe/TCP Storage Solution with Clustering Support.
Read this paper to learn six practical approaches that can help you combine technological and human intervention to bridge the multi-million-person cybersecurity talent shortage.
App integration, mobile enablement, cost savings drive organizations to cloud workplace collaboration services
Download the report today for valuable information and guidance that can inform your security strategy.
With IBM SPSS Statistics’ easy-to-use software, you can save valuable time, allowing your team to focus on insights and gain a competitive advantage.
Finance leaders can take steps along the modernization journey to deliver tangible results in months, not years
Get 48 pages of great advice, best practices and case studies—plus 10 Ways to Win With Talent Analytics
Customer insights (CI) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital intelligence technology provider and select vendors based on size and functionality.
Read this white paper to gain a deeper understanding of why you should care about customer identity and access management?
This is the first industry-specific report into e-commerce bots
How can you tell if the time is right for your software business to launch a partner network program?
Maria Voronina, strategic planning manager at Chobani, and Steven Wengrovitz, head of research at Uber Eats, provide practical guidance on how you can use real-time research insights to help your organization adapt and succeed during times of change.
Choosing a CSPM solution that works successfully with your existing security infrastructure requires an understanding of what is being offered. Sonrai Security's free ebook provides the background to match a solution to your needs.
With each passing year, just as in the CRM market, the shift towards cloud that is happening will rise…
Breaking down the top five hidden costs of business communications systems
Learn 5 steps to building a process-centric IT organization and effectively position your team for the future
Learn five ways Citrix Workspace prioritizes user experience and security
If you haven’t implemented a code review process in your org, this guide will walk you through how.
Download this free white paper today to discover how security intelligence and its outputs can transform your security program and make the greatest impact
Growing a global team: what you need to know. Read the ebook
The next decade will require a pivotal transformation from traditional customer experience (CX) metrics to modern experience management (XM) programs.
Ensure your performance management practices are as effective as possible with these 5 steps
3 simple steps to facilitating great employee conversations that increase engagement
Organizations across are relying on Box and Office 365 to get a consolidated content layer to improve productivity, collaboration, security, and compliance.
How the Cloud Beats On-Premise Tax Tech - A Thomson Reuters ONESOURCE whitepaper
Uncover some of the things you’ll want to consider before making a decision on your future distributed application platform
The advantages of IoT are significant however there are basic hurdles to overcome when entering into this connected world.
Discover how organizations can improve their cloud service integration capabilities through the use of an integration platform as a service (iPaaS)
Five important categories of policy development to consider through a legal lens in and after a pandemic
Key statistics and trends from industry reports and surveys to help you deal with the changes in digital and ecommerce.
Learn how to address the #1 challenge in the Salesforce delivery process
Learn a straightforward way to get started with an internal firewall
Download Gartner's research to help you prioritize digital business efforts in five areas: Fast Lane, Growth Lane, Fix-it-Lane, Slow Lane and Exit.
Critical information you need to consider along with some tough questions to ask when evaluating your options for a leave administration solution.
Nine of the most exciting trends developing in the world of marketing in 2019.
This report focuses on the challenges associated with IFRS 17 reporting, and consider solutions to those challenges from the perspectives of accounting policy and technology implementation.
Learn what it takes to build a modern, best-in-class ABM program
Learn more about those who lead and those who don’t. You’ll also find out if you are a leader, and get tips on what to do if you are not.
In this eBook, we share four key steps for building and executing an effective CX ROI strategy, and explore the sometimes-obscure value proposition of CX intelligence. In this eBook, we share four key steps for building and executing an effective CX ROI strategy, and explore the sometimes-obscure value proposition of CX intelligence
A broader overview of the role of anomaly detection in banking (beyond fraud) and ways to integrate the process into existing workflows.
Understand and explore the importance of employee engagemen and driving employee retention and satisfaction.
FIND OUT HOW TO GET ALL YOUR SALES REPS TO PERFORM LIKE THE TOP 1%
A new IDG survey explores how IT Operations, NOC, DevOps and SRE teams have been impacted as the demand for digital services skyrocket and a remote workforce model in place for the unforeseeable future.
Download your Guide to Coaching Leadership and learn what employees need to be fully engaged at work, key commitments and characteristics of a coaching leader, and more…
The 2021 CIO Agenda highlights four key activities that distinguish top organizations from typical and trailing counterparts when it comes to digital business acceleration.
Learn more about the process automation options that are available to you and how to use them in order to improve your finance and accounting operations
Use this easily consumable reference architecture to design a hybrid cloud data analytics solution to handle compute and memory hungry AI workloads.
Download this ebook to guide you through choosing the right ABM vendor for your B2B Marketing and Sales team
It’s no secret manufacturers are looking to realize the promise of smart manufacturing in order to drive growth and stay ahead of the competition. At Plex Systems, we wanted to know what was driving these innovative businesses
A review of the current state of the mobile market, what to expect in 2019, and how to most effectively and efficiently drive app acquisition, engagement, retention, advocacy, and accurate attribution.
Can the Talent Market Keep Up with Emerging Technology? Hiring Emerging Tech Talent: 5 Strategies That Work. Top Insights for Recruiting Success …
With CXone, OneSource has turned it all around: Performance measures and post-call customer satisfaction have all improved significantly. Download PDF
What will the process mining market look like in 2025?
A summary of the decisive moments that play the biggest role in the success of cross-platform onboarding.
Research from KnowBe4 highlights employee Phish-prone™ percentages by industry, revealing at-risk users that are susceptible to phishing or social engineering attacks
A four-step process to help you set up strong relationships for continued talent success.
So how can you ensure the third-party companies you partner with won’t put your (and your users’) data at risk? Better yet, how can you evaluate the trustworthiness of third-party companies before you partner with them?
Data projects can get messy, fast. That’s why we created this checklist to break them down into a clear, repeatable process.
An annual benchmark study exploring best practices in Account-Based Marketing.
The ultimate guide to accounting and financial management software for financial services
This whitepaper aims to introduce the reader to microservices and to define their key characteristics and benefits.
Read the report for important insights about how property managers can analyze review text to determine what's important to tenants, and to identify problem …
Handbook. Writing The Modern Customer Support Platform RFP. Say goodbye to legacy. See what you need from your platform to satisfy today's customer.
Better understand how your email analytics capabilities stack up against your peers’ and where you have email performance visibility gaps
Reputation.com's 2019 Healthcare Reputation Report Makes Case for Investing in Reputation Management as a Key Element in Improving Patient …
This report explores the trends that are pushing businesses to leverage flexible, remote teams.
20 “must-reads” hand picked by our team of industry thought leaders
Solution brief: Retail Industry Intel® Smart POS Module (Intel® SPOSM)
A quarterly snapshot of the market trends driving the push towards a more flexible workforce
Download the report to get insights on how to effectively use video for onboarding, training, internal communications, and knowledge sharing.
Understand Cloud-Native Securit, the landscape and risks associated with it, and what you can do to detect attacks…
Upwork teamed up with inbound marketing leader HubSpot to create this eBook which provides a 2-Step plan to help any organization achieve their marketing goals
A framework to help you define and implement a successful multi-cloud strategy
What is conjoint analysis, how does it work, when, and why to use it?
Find out how an Intelligent Virtual Assistant can help the sales functions within your business.
Customer Data Platforms are an essential tool for building one-to-one relationships with your customers, but how do you separate true CDPs from the pretenders?
Learn about website skimming attacks - How they happen, how your website can be vulnerable, and how to protect it…
This eBook will cover 10 strategies that can help you cut a sizable chunk of your overhead.
This report tells you the most important things to know about DevOps
Insider’s guide to payroll and a smooth payroll transition.
This eBook is split into two sections: How you can get usefulinformation from social data to help your business, and how you can use social to communicate effectively with all of your stakeholders.
Are you considering hiring international employees? Growing a global business is as exciting as it is daunting.
Check out our 10 Best Practices for Remote Agent Success – The 2021 Experts Guide.
(US) 6 essential workforce management strategies that will help you design a safe and productive return-to-work plan
What is influencer marketing and how can it level up your marketing strategy? Find out all you need to know with our the ultimate guide for 2021.
HOW A UCaaS SYSTEM DOES MORE THAN JUST COMMUNICATION AND COLLABORATION
Learn what to include in your wireless network monitoring.
Achieve realistic light for a wide range of art styles while keeping your game optimized for performance. This e-book outlines some of the tools and features you’ll find useful as you get started with the Universal Render Pipeline.
Why Carrier Ethernet is the trusted, resilient connectivity solution for meeting increasing bandwidth needs—and how it can help your business stay ahead.
The five milestones you need to hit in order to ensure your game is on the right path to success
Reasons for commercial Wi-Fi’s shortcomings, the impact of its inefficiency and inadequate performance and why organizations should consider a new approach to meet growing bandwidth, communications, and collaboration needs.