Case Study: How Enlighten delivered client education at scale

Business leaders have high expectations when they adopt new technologies or business practices, only to discover months later that some of those innovations sit idle. The problem often lies not with the transformation itself, but with helping employees know how to use the new tools and follow the processes.

“Getting people to adopt and use new tools can be as challenging as deploying them — we need to balance both,” says Sarah Coughlin, Chief Lead Partnering at Enlighten. “I’m passionate about using education and training to set up clients for success.”