Forrester Study: Driving customer loyalty and revenue-impact through learning

Learning platforms have evolved beyond compliance and employee training—they’re now a game-changer for customer and partner education. Leading organizations in the IT industry are leveraging these platforms to:

·        Enhance customer experience(CX)

·        Drive customer retention

·        Boost engagement

A recent Forrester Consulting study,commissioned by Adobe, highlights the growing importance of Customer Education(CE) in CX strategies. Through a survey of 269 US-based decision-makers, theresearch found that CE and CX are closely managed together—a promising sign of their impact on business growth.

Read the full case study to gain more insights and see how Customer Education is shaping the future of CX.