How Canara HSBC Life Insurance Optimized Costs and Claims Processing with MongoDB

Since 2008, Canara HSBC Life Insurance has focused relentlessly on bringing a fresh perspective to an industry known more for stability and conservatism rather than innovation. Since its inception in 2008 as a joint venture between Canara Bank and HSBC Insurance, Canara HSBC Life Insurance has strived to differentiate itself from the competition through enhanced customer interactions, launching cutting-edge digital products, and integrating digital services that cater to the evolving needs of customers.

For the past six years Chief Operating Officer, Mr. Sachin Dutta, has been on a mission to bring this customer-first mindset to the digital products and touchpoints his team creates.

Speaking at MongoDB’s annual local developer conference in Delhi, Dutta outlined Canara HSBC Life Insurance’s ongoing digital transformation journey, and how his team's focus on customer success and business efficiency led them to work with MongoDB for improved efficiencies and results.