On Demand: Forrester Insights on How to Take Your CX to the Next Level with Customer Education

How well do your customers know your product? It’s not the typical measure of CX, but with products growing more complex, product knowledge has become an essential component of brand loyalty. Moving the needle on that KPI lies in learning. Join Adobe’s Dr. Allen Partridge and guest speakers, Forrester VP and Principal Analyst Katy Tynan and Forrester Consultant, APAC Consulting, Zhi Tao Ng to learn more about the power of learning to drive lasting relationships. In this webinar you will learn:

• Why customer education matters?
• Who is leading customer education programs?
• How to drive better results with your customer learning program