On Demand: How to Design a Product-Centric Customer Education Strategy that Scales

What happens when you apply product management principles to create Customer Education that drives measurable results at scale? How do you transform your Customer Education offering into a product that your customers love to engage with time and again?

Chris Skees shares how Cisco Meraki used a product mindset to transform their approach to Customer Education by creating the right team, defining measurable results, focusing on the user-experience and building a structure that will drive future customer experiences.

Join this session, to delve into the lessons that Cisco learned while using a successful product-based approach to enhance their Customer Education outcomes.

Speakers:

Chris Skees

Learning Product Manager Cisco Meraki

Dr. WandaJean Jones

Enterprise Learning Product Manager at Adobe | L&D Strategy Leader | AI in Education InnovatorAdobe