Workforce Management
Resources
COVID-19 CRISIS ASSESSMENT & FUTURE PLAN
This document was created to help agencies identify where they are in the three stages, rate their response or plans for each stage, and work through plans for future crises. Read the summaries and answer the questions in a working file you can share with your team.
Workforce(Mis)management is Expensive
Digital Solutions for 7 Common Workforce Problems That Affect an Organisation’s Bottom Line
A guide to building agile research functions in-house
There’s no right or wrong way to build a research team – but there are best practices you can follow to ensure your team makes the most sense for your organization, now and in the future.
EMOTIONAL FOOTPRINT REPORT: Workforce Management
Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Workforce Management market. This buyer’s guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users. Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech’s Product Scorecard.
The 7 Benefits of Scaling Agile: KEY STEPS TO IMPLEMENTATION ACROSS YOUR ORGANIZATION
For organizations piloting pockets of Agile or exploring Lean-Agile principles, this guide will help you understand the benefits of scaling Agile and how to implement it across your organization.
Leading out of crisis: Lessons learned in remaining resilient
In the face of COVID-19, health care leaders and employer C-suites have worked to keep employees safe and maintain financial sustainability. It’s time to take lessons learned to help stay resilient and prepared — now and in the future. This article will provide an assessment of what leaders can do to minimize the ongoing impact of COVID-19 while they build more resilience into their culture, systems and workflows.
Checklist: MANAGING WORK-FROM-HOME CONTACT CENTER AGENTS
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally