3 patient experience questions answered
The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
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Hear from thought leaders and researchers at Chobani, Uber Eats, and Pinterest, as well as our own research experts on the lessons learned from 2020 so far, and what you need to do to reinvent and rethink your research programs for the new norm.
Email issues that make marketers shudder— and how email testing helps you catch and fix them before you send.
This research report uncovers how today’s most successful B2B marketers cut through the competition, engage today’s savvy buyer, and accelerate their journey with content.
Thwart digital extortion with a multilayered approach to reduce exposure and recover encrypted data more quickly and effectively.
In order to meet the expectations of advertisers in this digital-first age, news organizations must fine-tune their underlying sales engines – especially as they expand their product portfolios to include events, social media, branded content and more cross-channel offerings. This paper will examine how publishers and media can leverage end-to-end solutions to excel in the modern marketplace
With this report, business leaders will learn about MLOps, a process for generating long-term value while reducing the risk associated with data science, ML, and AI projects. Authors Lynn Heidmann and Mark Treveil from Dataiku start by introducing the data science-ML-AI project lifecycle to help you understand what--and who--drives these projects.
Learn how a knowledge management system can increase efficiency, enable better project management, provide valuable insights to your clients and prospects, and so much more.
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.
In this guide, we will discuss four ways of using patient outreach to help engage more patients and bring back revenue as your facilities reopen for non-emergent care: 1) Increase Patient Awareness and Education 2) Reschedule Deferred Appointments and Close Care Gaps 3) Effectively Manage Chronic Conditions 4) Maximize Your Telehealth Reimbursement
The case for making the transition to cloud communications Explore the top six benefits for making the transition from on-premises PBX to cloud communications
Marketing's crusade to measure revenue impact has been ongoing for the last 20 years. However, as we head into the 2020's, the playing field has changed. Read the report and learn how to establish your marketing team as a growth driver
Here are three of the top trends impacting the retail marketing landscape today, and how marketers can think about crafting their strategies around data and intelligent analysis.
In this guide, Lada Gorlenko, Director of Experience Research at Smartsheet, and Lauren Palmer, Director of UX Research at Google, share their tips on how to enable UX teams to deliver breakthrough experiences at scale.
Managing Digital Assets is Complicated. Download the Cloudinary eBook, Digital Asset Management: Enabling Visual Storytelling and get insights on how Digital Asset Management is evolving to help you better upload, organize, manage, optimize and deliver your visual content.
The energy industry is faced with a tumultuous landscape of challenges that include rising costs and increased market volatility. In this white paper, you will learn how real-time 3D technology can enable this optimization at all stages within the energy industry.
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential ROI enterprises may realize by deploying Kbot. The results: A quantifiable benefit of over $9M over 3 years.
In the face of COVID-19, health care leaders and employer C-suites have worked to keep employees safe and maintain financial sustainability. It’s time to take lessons learned to help stay resilient and prepared — now and in the future. This article will provide an assessment of what leaders can do to minimize the ongoing impact of COVID-19 while they build more resilience into their culture, systems and workflows.
The Security and Information Event Management (SIEM) market is undergoing transformation, fueled by continuously evolving IT infrastructure: cloud computing, mobility, virtualization, and other business drivers.This white paper discusses capabilities that markedly distinguish the SIEM of today from previous iterations. Then it goes beyond SIEM as the industry understands it today, and discusses what should be the natural next evolutionary step of the SIEM market. Download today to help guide your organization’s SIEM journey.
Cybercrime groups such as Magecart are on the rise. Learn how you can protect your business from common methods used by Magecart, such as digital payment card skimming, to prevent website data leakage
Endpoint security and management has become very complex. Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to survey more than 400 IT leaders at large enterprises to uncover the challenges and consequences they face when managing and securing their endpoints.
This resource can provide you with guidance and considerations as you take on new, expanded roles and challenges.
Productivity plays a huge role in the answer to both questions. Your commitment to improving productivity will be key to fixing the glaring problems revealed during turbulent times. In this guide, we share a few simple tips you can apply to your business — right now. We hope this guide can lay the groundwork for your journey toward higher productivity.
This evaluation guide aims to support IT organizations as they evaluate and select a modern BI and analytics platform suitable for a broad, enterprise-wide deployment. It is intended for IT to use collaboratively with business users and analysts as they assess each platform’s ability to execute on the modern analytics workflow, and the vendor’s resources and strategic guidance to effectively deploy and scale an analytics program that addresses the diverse needs of users across the organization.
Migration to cloud-based core financial management suites has dramatically increased as solutions offering equal or greater capabilities than on-premises become available. This report will help application leaders assess solutions for use cases specific to their organizations.
Here's How You Turn E-Commerce Data Into New Revenue Opportunities. 15 tactics you can use right away to grow your company …
In this whitepaper, Branch co-founder Mada Seghete brings you 8 tips to grow your app without breaking the bank.
Use this guide to understand the role technology can serve in responding to today's crisis and in laying the groundwork for both the 'new normal' and future crisis escalation. Learn five actionable steps you can take now to connect your business and clinical systems, to create a cohesive healthcare ecosystem.
How your large enterprise can safely and swiftly migrate customer identity data to the cloud.
In this e-book, we share advice from trailblazing sales leaders on the best ways to improve productivity and collaboration. Read on to find out how you can maximize time spent selling and focus on what matters most: connecting with your customers.
The People Success Toolkit for Remote Work is a resource to help leaders and managers understand how remote work is impacting employees and how they can respond. It also contains advice to help people feel safe, connected, engaged, and productive.
Read this ESG whitepaper to know how improving operational efficiency is the most important objective IT expects to accomplish from their organizations’ investments in the area of AI/ ML.
For efficiency-minded eRetailers who want to maximize margins, there are plenty of strategies you can employ now to reduce eCommerce fulfillment center costs – without major capital investments.
Customer Success has arrived, and everyone is talking about it. We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation, best practices, and strategies for creating a world class Customer Success organization.
QLIK & MICROSOFT LAUNCH JOINT GLOBAL PROGRAM TO ACCELERATE ANALYTIC SOLUTIONS USING SAP DATA ON AZURE SYNAPSE
How should organizations choose their AI projects? Should it be a trendy, consumer-facing solution such as a chatbot, virtual assistant, or computer vision application? Or is it better to focus on embedded, back-of-the-house projects that quietly help to improve internal operations, employee efficiency, or decision-making? This ebook has answers.
Whether you're gauging customer satisfaction or conducting employee engagement surveys, crafting a strong discussion guide is key to company success.
Get insights from 4,100 marketing leaders worldwide. An inside look at what’s top of mind for today’s CMOs and marketing leaders in the fifth edition of our “State of Marketing” report. Download now.
See how Workday is helping organizations work smarter, faster, and with more agility than ever before.
We created this guide to assist you in building a business case when selecting the the right Saas. In in it you’ll find five tips of how to approach creating a business case and an overview of business benefits you’ll want to consider in your analysis. While this guide is focused on SaaS management, the tips and approach can be leveraged for any initiative.
For an Enterprise AI strategy to be truly sustainable, one must consider the economics: not just gains, but cost. This ebook unpacks those costs and how to control them.
Learn how business leaders from some of the world's largest companies are successfully adapting to workforce change to stay ahead.
In this guide, we discuss how MSPs can fuel growth and enable digital transformation for their customers through use of an enterprise- proven, commercial off-the-shelf solution that offers: - Complete visibility into hybrid cloud environments - Customized, self-service access to their cloud resources - Simplified infrastructure management including automation
In this essential guide, we explore how IT leaders can effectively manage their public cloud environment by implementing a cloud management platform to increase visibility, improve standardization and reduce costs.
Download the guide and discover why coaching is important, strategies for new managers, and how to develop a coaching relationship.
Enabling Enterprise AI Enterprise AI is at peak hype, yet AI has yet to fundamentally change most businesses. For the most part, those that have been successful have democratized the use of data throughout the organization. But how can everyone else catch up? Enter: data science, machine learning, and AI platforms.
In this guide, you’ll find out what to look for in a Digital Workforce that is built to scale and discover where to focus your attention as you start to scale your deployment.
In this report, we share our analysis of FTSE 350 organizations annual reports and highlight the increased use of automation, cloud and AI.
IN THIS WHITE PAPER find out about the; common perceptions (and misperceptions) of Artificial Intelligence in Talent Acquisition and the realities of AI’s Use in Talent Acquisition
Download this white paper to learn: 1. Endpoint security risks and challenges to securing endpoints 2.The 5 essential pieces of a modern endpoint security …
Read this white paper to understand the significance of bridging the gap between the sales and service systems. And by doing so how you can take the customer experience to the next level – boosting customer loyalty and revenue growth.
Logging acts like the eyes of an organization, but the insights offered by logging is only effective when it's optimized with the best practices outlined in this eBook
In this ebook, see how firms like yours incorporate a digital approach into all they do. Learn how to deliver exceptional online experiences that keep your customers happy and returning for more.
In this guidebook, you’ll learn how investing in transformation efforts can help your organization engage employees and meet your business goals. With six articles covering everything from automation to company culture, our featured pieces will help you understand the changing forces in the market—and what you can do to adapt.
Download our free white paper and discover how Citrix Workplace helps continuity thrive in a cloud-based VPN-less environment, yet still allows for full remote access
Download this guide to learn how SMG's text analytics technology provides rich input from open-ended questions to help drive action at every touchpoint, top-tier accuracy with customized libraries + data science, and powerful reporting that turns data into actionable insights 24/7
To better understand the state of finance and accounting management in the U.S. mid-market, BlackLine commissioned Gatepoint Research to survey 125 F&A executives between February and April 2020.
With this practical ebook, Kubernetes administrators and systems architects will examine common challenges and operational tips for running Kubernetes clusters in production.
See a quick guide that explains what the XBRL format is, the Federal Energy Regulatory Commission's XBRL mandate, and what energy companies and utilities …
Get these five interview hacks from Employera and Lever to help you streamline your process this year!
We wrote The Definitive Guide to Customer Data Platforms to help you uncover powerful use cases to help your business, identify the best processes for your team, and highlight how you might structure a CDP team.
Grab a coffee, sit down, and spend a few minutes with us. With our help, you’ll soon be on your way to protecting your educational institution from cyberthreats in this new world of distance learning. Learn how selecting a vendor that provides a flexible approach to your endpoint security will deliver protection that spans your workstations, servers, and devices while requiring less time and specialized training from your IT team
Every business knows the importance of maintaining low RPOs and RTOs. Regrettably, many organizations have settled for legacy solutions that achieve only the bare minimum—remaining operational long-term, but still losing hours, and even entire days, of productivity and data. Given the ever-increasing threat of ransomware attacks coupled with growing reliance on cloud-based storage, keeping objective times low is more important now than ever. Zerto’s IT Resilience Platform™ is based on CDP, the engine that drives how we move data and allows us to provide the lowest RTOs and RPOs in the industry. RTOs and RPOs each play an essential part in a disaster recovery plan and are the foundation of maintaining “always on” critical business operations and customer experiences.
The 3 key responsibilities for today's I&O leaders and how a cloud management solution helps address them
Discover the four key activities that will help you accelerate digital business in 2021 and beyond.
Understanding the opportunities that CIAM brings, how it’s different than enterprise IAM and how to choose and implement a CIAM solution may seem like a daunting task. This guide will put you on the right path to selecting the best CIAM solution for your enterprise.
Learn what zero trust is, the NIST model, zero trust design considerations for secure remote access, potential impediments to zero trust, and how to achieve …
This white paper includes a guide to identifying the right remote access solution for your OT environment.
Does your team have the appropriate secure tools in place to handle the most pressing issues related to a large volume of third-party vendors, internal privileged users and remote workers connecting remotely into your network?
The time to start developing a first-party data strategy is now. Download the paper to get started today.
5 Principles For Creating Meaningful Customer Experiences Based on Data
Read our white paper to learn: - How AI helps you to make smarter decisions - What's real about AI in M&A - and what's friction - How you can turn more data into better deals - Why AI can be used to fill information gaps and improve due diligence
Download our recent eBook, "In Affiliate Marketing, Content is King" to learn how Pepperjam observed significant growth trends for content publishers in …
How do you ensure the greatest return on your virtual event investments? Read the eBook to learn how Marketers can maximize ROI with an Intelligent Virtual events
Dig deeper into using FormAssembly on your sales or marketing team with our newest eBook: “Web Forms for Sales & Marketing Teams.” In this eBook, we cover plenty of reasons to use FormAssembly to improve sales and marketing efforts, in addition to best practices for creating forms and what to look for in the ideal form solution.
This white paper details how a SWG fits within an organization’s security architecture, download now to better understand the secure web gateway and its place within your security stack.
This report surveyed 300 marketers in the US across 5 major industries with the goal of developing a better understanding of the current and future state of Customer Data Platforms.
Be empowered by the loss of third-party cookies when you adopt a first-party data strategy - Click here to read more
Three approaches to mitigating risk in using open source include manual audits, semi-automated compliance and continuous compliance. There are pros and cons to each approach, but continuous compliance fits best for companies leveraging agile development methodologies, DevOps and CI/CD technology tools.
Download our Disrupting The Cyber Kill Chain white paper to learn how Falcon Identity Protection solution can: - Prevent lateral movement and unauthorized domain access due to the misuse of network credentials via reconnaissance tools - Block and easily contain PowerShell, PsExec and other attacking tools - Deeply inspect authentication protocols such as NTLM, DCE/RPC, Kerberos and LDAP to control protocol usage - Reduce risk of credential forwarding, password cracking and other credential-based attacks such as Pass-the-Hash and Golden Ticket
Are you preparing for the key forces impacting tech & service provider leaders in 2021? Download the top priorities e-book to plan your next steps to tackle new challenges in 2021.
For organizations piloting pockets of Agile or exploring Lean-Agile principles, this guide will help you understand the benefits of scaling Agile and how to implement it across your organization.
What you will learn from this eBook - How to create a tracker to reflect the real world It’s easy to create a tracker with inherent biases. Learn how to design a tracker that minimizes biases and helps you keep a pulse on market changes. - How to go from brand tracking to action Done right, brand tracking is more than a measure or a metric – it’s a tool of action. See how to build your brand tracker to give you the right data on your priorities. - How to ask the right questions to the right people For a tracker to be effective, you need the right data. Learn best practices of how to ask the right questions to get the right insights.
How is sales operations driving growth during a crisis? We asked thousands of global sales professionals. Read this report for the findings.
A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
Here are nine tips for the best pre-construction practice, to minimize mistakes, improve performance and avoid those wobbly bridges.
How do you succeed in this new role? Your technology strategy needs to be tied to a technology skill development strategy that empowers teams with the right skills to solve your most-pressing business challenges. It’s the only way to power new business models and innovate. That's why it's more important than ever to invest in and champion your teams. As a leader, it’s your job to provide them with the collaboration tools, coaching and skills they need to succeed.
On-premises storage is limited, costly, and time consuming to maintain. Yet datasets are growing in size and longer-term compliance requirements keep driving the need for scalable storage. To assist our customers in ensuring their business continuity, Backblaze has partnered with Veeam to deliver the most reliable and affordable cloud storage target for your virtual machine data.
In this white paper, gain insights on: - Manage and secure your device fleet more effectively - Integrating management and security with a Zero Trust approach to endpoint security - How IT teams can expand their ability to improve employee experiences - Benefits of a digital workspace that supports your business
This White Paper examines how VMware and Intel have worked together to deliver network virtualization capabilities that leverage software and hardware innovation to provide a wide range of business and operational benefits to enterprises that need their networks to be every bit as agile, flexible, secure, and elastically scalable as their other infrastructure supporting the business resiliency, availability, and performance of increasingly valuable applications and workloads.
Cybersecurity remains mission-critical to organizations, regardless of size. In these current challenging times, organizations need to focus on business resiliency, while reassuring employees and customers that they are protected, so they can continue to focus on the things that matter most. This ebook covers a wide range of topics including best practices and recommendations that can help your organizations ensure security across all your users with speed and efficiency.
The 2019 Cloud Security Report is based on the results of a comprehensive online survey of 674 cybersecurity and IT professionals, conducted in Spring 2019 to gain deep insight into the latest trends, key challenges and solutions for cloud security across a balanced cross-section of organizations of varying sizes across multiple industry sectors. The survey was done by Cybersecurity Insiders, the 400,000-member information security community.
It’s no longer a question of if, it’s a question of when your organization is going to be the victim of a breach. Are you prepared to detect and respond before serious damage is done to your business? This eBook will walk you through the dangers of vulnerabilities, including the new BlueKeep vulnerability, and ways you can keep your organization safe.
How digital transformation is making contact centers unified, collaborative, and intelligent In this report from Altimeter, a Prophet Company, Brian Solis shares his insights on the transformation of contact centers in today’s digital workplace. Contact Center 1.0 was designed and deployed at scale in the 1960s, and the models and standards that defined them are still alive and well today. In his report, Brian introduces Contact Center 2.0—an integrated approach to unified communications that enables business experts and contact center agents to work in harmony to deliver modern, real-time customer experiences.
Discover the most important (and surprising) cybersecurity trends from the last year and learn how you can build a united defensive front to stay resilient against threats.
A blended approach to data protection—with high availability combined with backup and non-disruptive data migration—gives IT decision-makers confidence in their ability to mitigate disruptions, preserve historical data and maintain business agility. It also simplifies administrative tasks and allows IT staff to focus on strategic initiatives. Organizations of all sizes wish to achieve this level of cyber resilience. Carbonite’s Data Protection Platform enables businesses to deploy comprehensive protection for any physical, virtual, cloud, legacy or heterogeneous environment.
The true cost of ransomware infections includes more than just the ransomware payment. Carbonite and Webroot spoke with business leaders and IT professionals to find out how their organizations were affected by ransomware, beyond losing access to their data and paying a ransom.