3 patient experience questions answered
The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
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Whitepaper
When your organization gets hit by ransomware, it needs to be prepared with an exercised Business Continuity and Disaster Recovery (BC/DR) plan to help it resume operations as quickly as possible. Key steps and solutions must be followed to prepare and respond to cyberattacks against your organization.
With employees working remotely at higher rates, business data is increasingly at risk. IT administrators are now responsible for maintaining the same high level of security for data that’s more dispersed than ever, and on networks that lack the same robust protection as office environments.
“Purposeful Rounding in the Time of COVID-19” to learn how leading health systems have adapted their rounding strategies beyond the patient experience to include improving quality and safety outcomes, promoting staff wellness, connecting patients and family members, preparing for surge capacity, and more.
This white paper shares some of the knowledge and experience the CrowdStrike team has gained from securing its own cloud. It begins by describing the major factors that make the cloud vulnerable to threats and sharing some security-related observations made by the CrowdStrike cloud team. It then explains CrowdStrike’s approach to protecting a cloud infrastructure that is processing trillions of events per week and continues to grow as the company adds new capabilities to the Falcon platform and gains new customers. The paper concludes by describing the role the Falcon platform can play in protecting cloud workloads.
We’ve sponsored research by Harvard Business Review Analytic Services to examine how LOB leaders create business value by digitally transforming their processes. Through deep interviews with companies in the midst of driving transformation, this white paper will share these leaders’ secrets of how they created tangible business impacts and helped their companies grow.
Account-Based Marketing (ABM) is more than a campaign or program. To do it well and really make an impact on your business, it requires changes to your organization, your processes, and your technology. Whether you’re a novice or seasoned veteran, this workbook is designed to help you address fundamentals considerations for building and growing your ABM practice.
This eBook is your complete guide to managing competitive intelligence on social. Over the coming sections we’ll look at: • What is competitive intelligence? • Where to look for competitive insights • How to set up your competitive intelligence strategy • What to look for in a monitoring and reporting too
Learn why training is a must in today’s cyber-climate.
We created this e-book to educate and create awareness about the security threats and major cyberattacks that are plaguing businesses right now. Our objective is to dissect three popular attacks - DDoS, cryptojacking and ransomware - and provide tips on ramping up your organization's security defenses. After reading this e-book, you should also have a clear idea about the threats these three attacks can cause to your business.
What can insurance carriers do to nurture and grow agent loyalty and relationships? This whitepaper covers 5 strategies for insurers to implement.
This book serves as a practical guide for enterprise architects, data managers and CIOs as they enable modern data lake, streaming and cloud architectures with CDC.
With Backblaze B2’s simple user interface and easy Backblaze S3 Compatible APIs, the team can focus on serving customers instead of spending time learning new software or physically moving tapes. Backblaze B2’s transparent pricing makes budgeting predictable, allowing Kings County to achieve all their goals by only paying for what they need and avoiding big capital expenses.
Rather than merely a piece of technology, good Customer Communications Management (CCM) is better understood as a business strategy that employs the maximum potential of all its parts. Our whitepaper covers all the essential aspects.
As more and more companies move towards cloud native and open source technology solutions to enable agility and increased time-to-value, the operational impacts to the business can be significant. But, you don’t have to let these challenges impact your success. Download our cheatsheet today and learn more about the challenges
There’s an alphabet soup of terms that have emerged in the customer journey mapping arena. As if the concept of customer journey mapping itself wasn’t confusing enough because people define and execute it differently, the field has evolved with new concepts to ensure that the customer experience is more proactively designed to meet customer needs. But these new concepts are equally confusing. What do they mean? How do they work together? Do they work together? How do they help you help your customers? These are just some of the questions we’ll explore in this book.
There are multiple factors that drive the performance of your website, ranging from webpage complexity to poor server health. Some you can control; others you cannot. This paper examines the various factors that impact web performance, and the steps businesses can take to assess and improve the performance of their web properties.
Download this 40+ page guide to get your step-by-step instructions for planning and executing perfect, revenue-generating webinars.
Thoughts from 400+ Data Professionals Worldwide More than 400 data professionals in San Francisco, Amsterdam, Paris, and Stuttgart responded to the AI Impact Survey. This ebook breaks down the results and includes recommendations as well as best practices for organizations looking to scale AI.
The purpose of this paper is to outline different planning types and what a more continuous and agile approach to planning looks like. Assess your capabilities across each type and determine your organization’s maturity level. You’ll understand what it takes to create plans that enable you to continuously connect strategy to delivery.
Over the past several years, SANS has seen a gradual maturation of cyber threat intelligence (CTI) and its applications in information security. This paper, based on results from the 2020 SANS CTI Survey, provides guidance on how organizations of all types can get the most out of CTI.
Digital transformation initiatives put pressure on your IT organization to adapt to requirements for delivering innovative new services that are reliable and secure. As a result, you are under constant pressure to provide continual uptime in the data center to meet growing customer demand and stay competitive.
It's been a landmark year of changes and operational challenges for the retail industry, and SMG has been closely tracking consumer behavior since COVID-19 was declared a pandemic in March. In this piece we've used research from US + UK consumers to analyze the current environment and discuss what's next for retailers
In our 28-criterion evaluation of DDoS mitigation solution providers, we identified the 11 most significant ones — A10 Networks, Akamai Technologies, Alibaba Cloud, Amazon Web Services, Cloudflare, Google, Imperva, Lumen, Microsoft, Neustar, and Radware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk professionals select the right one for their needs.
How advanced is your global statutory reporting cycle? Use this maturity model to assess current capabilities and conceptualise the stages along the way to getting to the ideal state.
Explore the critical capabilities needed to achieve greater agility in the pharma supply chain—and learn how multienterprise work management can help you achieve new levels of supplier collaboration, so you can improve product quality, reduce disruptions, drive down costs, and improve on-time, in-full (OTIF) performance
Choosing the right enterprise-grade, modern, web-scale backup and recovery solution involves understanding the full list of potential problems first, then comparing solutions to those problems. This Buyer’s Guide is your handbook for selecting the product that best meets the needs of your organization, for today as well as tomorrow.
Download this brief for 5 tests your teams should be applying to CX insights. To really change your business, they should inspire targeted action, provide tactical tools, Identify clear action items, define a tangible goal, and demonstrate ROI
From diagnosing network issues to reducing downtime, to identifying network breaches and preventing cyberattacks, DDI security has become a vital element in any organization's cybersecurity playbook. In this eBook, we will discuss these components in detail.
As the CFO of your organization, your job is to create long-term value by generating returns that exceed your investment decisions. However, the volatile markets and economic conditions looming in 2020 don’t make this easy. There’s one cost, however, that you can control: your compensation. When finance and HR work closely together to create collaborative strategies on your workforce, your organization can thrive in any scenario. This CFO guide to compensation can help you align your vision for finance with the mission of HR, so you both can create long-lasting value together.
It's time to demand more from your backup. Download this ebook to learn how you can prevent your backup solution from becoming a ransomware target, why taking a multi-layered approach to data protection is the best way to safeguard your backup data against ransomware, a nd if the worst happens, how quickly can you recover to reduce downtime and data loss.
Download “Conversational Microsoft 365 Backups” ebook to find out why; Microsoft 365 data is a business asset and should be included in your backups, failing to backup Microsoft 365 can lead to major outages, lost time, and lost profits, and backing up Microsoft 365 ensures quick data recovery and keep operations running.
Despite its name, account-based marketing is not only for marketing teams. The sales team is an integral part of ABM success. We’ve put together all the best practices and how-to’s on what it takes to be a world-class sales organization. Learn how to go from a reactive, lead-based model into a proactive, engagement savvy, account-based model.
This eBook details out some of the most tried and tested practices that you can adopt to safeguard your organization's Active Directory. Check this eBook now to know: - About role of access management - Principle of least privilege in a security group - Stale accounts a s potential threat and much more…
The global spend on cybersecurity skyrocketed from $3.5 billion in 2004 to $124 billion in 2019. This 35x jump is expected to exceed $1 trillion by 2021. Yet according to a new study from Forrester, fewer than a quarter of businesses are prepared to recover quickly from a ransomware attack. In this study Forrester Research asked 313 IT infrastructure and operations decision-makers to gauge their team’s readiness in recovering post- ransomware attacks. Download the report to delve into the study findings and learn how you can protect your last line of defense against a ransomware attack — your backup data.
During these tough times, more and more organizations are showing an appetite for comprehensive Data Management as a Service (DMaaS) – a SaaS solution that goes well beyond backup and can save IT teams time and money. Read the report and gain insights from 500 IT decision makers on what’s hot and what’s not in SaaS-based data management.
This e-book includes details on the 3 most common medical benefits models in Malaysia. Compare pros and cons of each model to help you save time searching for relevant information. This is guide will help you decide a medical benefits model that’s right for your employees and organisation’s needs. Make the switch from a transactional to a transformational employee benefits approach today. Download your free e-book resource below.
In this report you will learn how to identify key challenges organizations are facing while deploying data protection strategies in the cloud, determine how IT organizations use cloud as part of their data protection strategy, and review key market trends for data protection in the cloud.
Download the guide to learn how to take control of your data, build data resilience and compliance, and help your IT team become more productive to your business outcomes.
In this report we look at some traditional metrics used to measure performance within practices, and explain why they may not present the full picture required to remain competitive in today’s world. Based on the cultural shift mentioned above, we then suggest some new metrics that could not only provide a more accurate picture, but also encourage growth and prepare your practice for a successful future.
Discover the five signs your business is (or is not) on the path to true business resilience in a remote-first environment. Read the report.
This guide will outline: • Introduction • Dell Technologies Unified Workspace Delivers an Employee Experience That Offsets Hardware and IT Costs • The Dell Technologies Unified Workspace Approach • 5 Steps to Implementing Dell Technologies Unified Workspace • Unify the Employee Endpoint Experience
HR leaders are on the frontlines, but mental health can still be taboo—or at least something that’s only talked about reluctantly. What can HR do to help?
Few things in business are predictable, but one thing is for certain: Your tech strategy is your business strategy and you can’t have a winning tech strategy without a mature skills strategy. (1) Start at the top (2) Hire a skill development leader (3) Understand the skills at your disposal (4) Grow the right skills to meet your goals (5) Evolve with the pace of change
Business priorities drive IT priorities. And IT capabilities underpin business capabilities, which either limit or expand future priorities in an endless cycle. Whether that cycle is virtuous or vicious depends on how closely IT and business priorities are aligned. With data increasingly coming from outside the core data center, harnessing all that information will require stretching your imagination to the edge.
Utilizing your own publishing ecosystem can boost revenue and help build your brand. Get the e-book now and learn more on: - Benefits of a self-run publishing ecosystem - Initial time and funding investment analysis - Long-term cost of maintenance comparison
In our whitepaper, we try to answer some key questions; 1)What are some of the current challenges facing the audit sector? 2) What aspects must be considered to respond to pandemic-like situations strategically than the reactive stance that most auditors adopted? 3) How can the trust deficit be bridged with technology, given the recent set of audit failures? 4) How can audit planning and execution be made more effective, transparent and value-adding for all stakeholders involved?
Talent development is more important than ever because the old way simply wasn’t working. Only 14 percent of organizations are happy with their current performance management system (Assoc. of Talent Development). This year, many organizations—and many of your competitors—will try to fix these problems. The goal with talent development is to create a high-performance organization where everyone is motivated and supported to achieve a shared vision of success. The company that gets that right, wins. Ready to learn more
In the 2021 Bad Bot Report you’ll find the latest trends we’re seeing in bad bot activity, the symptoms of a bad bot problem, and an in-depth analysis of the bad bot threat landscape across industries, sophistication levels, origin and more.
In this guide, you’ll learn about the four core components of a benefits package, what you need to consider when evaluating each one and some expert advice on how to think about your company’s approach to benefits.
This is your crash course in the compensation language. Find all the terms you need to master any compensation conversation. You’ll be ‘comp’letely fluent in no time.
Paycor surveyed more than 2,000 HR and Finance leaders about their plans for the new year. Download our newest report to find out what they said.
Wherever you are on the path to building an HR team, it’s necessary to have a destination in mind. A framework for how you’ll structure and organize your team and what you’ll focus on. You may not be able to achieve the ideal team overnight, or ever, but every team needs a north start to guide them. Download our guide to learn how you can build the ideal HR team with limited time, budget and resources.
This guide is designed to show you how leading companies use Technology Skill Development (TSD) to efficiently build a bigger talent pool of engaged and skilled technologists that drive faster innovation—and how you can apply the same strategy and practices in your organization.
This guide helps you determine who should help, which resources you’ll need, and what success looks like for a catalog launch. We’ll walk you through the basic steps to get your data catalog up and running, discussing the challenges you might face along the way and how to address them. We’ll also provide metrics to measure its impact, and highlight strategies to engage your data stakeholders so they value and adopt the data catalog in their work.
In this report, dive deeper into the state of technology skill development to see where employee needs can better align with organisational strategies and how to maximize the impact of aligning tech skill development to your company’s initiatives.
Download Paycor’s new whitepaper to learn the current best practices on keeping your company safe from the most pressing compliance risks of the day.
SELECTING AN HR & PAYROLL PROVIDER IS ONE OF THE MOST IMPORTANT DECISIONS YOU’LL MAKE. Discover the 3 Most Important Things to Look for When Choosing an HCM & Payroll Provider
This paper explores the current market influences that impact how an organization pursues cyber resilience, the key methods that should be adopted in becoming cyber resilient, and the reasons why cyber resilience can transform an organization into a digital enterprise highly focused on growth.
This article shows how innovation in chip architectures and hardware accelerators is enabling AI at the edge. While each architecture has its merits, it’s critical to consider how these platforms impact the compute performance, power consumption, and latency of neural network operations and systems as a whole.
This whitepaper explains how AI is helping marketers go from reactive to proactive marketing by predicting who is likely to buy, when they are likely to buy and how much they’ll spend on their next purchase. It also covers how to overcome challenges within weeks and impact your next quarter’s revenue
See how embracing data and analytics can help you meet new and urgent challenges. Get the white paper and learn how to answer marketing’s most urgent questions: - Which campaigns are working? - Where should we spend our next dollar? - Is our marketing spend and delivery on pace? - Are the right audiences getting the right message? - Are we creating a great customer experience?
In just a few years, Kubernetes has rapidly emerged as the de-facto open-source standard for container orchestration. Numerous Kubernetes products have emerged recently making it difficult to compare their offerings. This guide identifies 19 technical and operational capabilities to consider while evaluating various vendor offerings. It then provides a summary and a detailed comparison of these capabilities for five leading solutions in this market: VMware Tanzu, Google Anthos, Red Hat OpenShift, Rancher, and Platform9 Managed Kubernetes.
Keeping candidates in the loop isn’t just courteous, it’s tactical: 56% of people who have a positive application experience would consider seeking employment with that company again. So what does it take to turn your rejection letters into vehicles for candidate engagement that leave the door open for future opportunities? Find out in our Rejection Letter Cheatsheet!
This Forrester research report that explains why, for DevOps to be successful, you must approach it holistically — from tools and processes to people and technology. Read the full report to learn how to embrace continuous delivery as a core competency, empower employees through culture, process, and technology transformation, and Integrate and automate for DevOps success
Office 365® Backup For Dummies®, Veeam Special Edition, addresses the data security challenges organizations face in today’s computing landscape by outlining the out-of-the-box security features in Office 365 and uncovering the gaps that require action to achieve an effective backup and recovery strategy. It explains the gamechanging functionalities in Office 365 to drive productivity while tackling the repercussions of data loss either intentionally or accidentally.
Read the DevOps Self-Healing eBook. In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
This white paper explores how both the nature of learning content and the context in which we use it have changed. The result is that when deciding whether to create content in-house, or whether to out-source it, is now more complex than ever. The white paper guides the reader through the key considerations in making this choice, providing clarity around the issues, and concludes that while content must still be created in-house sometimes, that is an approach that should only be followed after every other option has been exhausted.
The global recession demands that organizations take a hard look at the cost of their database administration and other operating expenses. A database administrator needs to explore ways to manage overall costs while improving database performance. Download the e-book to explore nine ways database administrators can directly impact the bottom line.
Key Takeaways - Performance reports and ad hoc analysis are critical to developing company strategies - securing finance's role as a business partner - Finance needs to be able to access, enrich, and apply data from across the enterprise in order to support informed decision-making - Modern tools for data preparation enable finance to create information-rich reports faster, easier, and on a repeatable basis
This White Paper assesses the impact Evergreen Storage has had on the enterprise storage industry and discusses the technical, financial, and business implications of the program, which was again expanded in late 2019, from a customer point of view.
If only 12% of enterprises use modern tools, are they evolving fast enough to progress beyond basic survival mode? Older, larger enterprises are facing intense competition from younger, disruptive, digital-native startups born in the cloud. To catch up, many enterprises have attempted to modernize by adopting cloud-based architectures, but they are all falling short because their legacy tools don’t manage these systems and many modern tools don’t manage legacy systems. This disconnect puts the operations teams, users, and customers in a perpetual hamster wheel of problem resolution, inhibiting growth, increasing risk, and undermining their efforts to be more competitive. The path to transformative IT Ops anchors on modernizing management tools as part of a broader strategy toward AIOps. For those that haven’t started, consider yourself late.
The Gartner Big Book of Buyer Behavior helps tech and service provider leaders understand how organizations buy, and what they need during buying journeys, so they can design better customer experiences. Watch the video below to learn more. We've identified three common myths of technology buyer behavior to help you adapt your product and marketing strategy to better target your customers.
Discover how innovations in interoperability and analytics of hospital data, information, communications, physician orders in HER, and supply preferences translate to efficient supply chain processes.
In a tight labor market it’s critical that you get compensation right. That’s why we created the eBook, Compensation 101: A Beginner's Guide to Compensation Management.
At Glassdoor, we have a unique vantage point with millions of company reviews, real-time job listings, salaries, and more from around the world. This year, we’ve curated a list of eight HR and recruiting trends we anticipate for 2020 and what’s likely to shape the coming decade
Take a look at streamlining your strategies to make sure you’re charging what you should be. Get the details on calculating your billable labor burden, accounting for your overhead, totaling your annual billable hours, and discovering your true annual cost of service delivery
In a commissioned study conducted by Forrester Consulting on behalf of Aria Systems, Forrester held client interviews and built a composite financial model to represent the impact of Aria’s platform on their businesses. Download the full report to learn how Aria helped clients achieve the following three-year risk-adjusted economic impact an 19% Revenue uplift, 70% Improvement in dunning revenue recovery, and 90% Reduction in revenue leakage.
Purpose can take on different forms depending on who you speak to. Researchers from PwC asked both employees and leaders what they felt were the top three reasons for having purpose in the workplace.
Download this eBook today to learn how to build a Security Operations Center without requiring costly implementation services or large teams to manage it. You'll get an in-depth look at how organizations with limited resources can set up an operations center for monitoring, detecting, containing, and remediating IT threats across applications, devices, systems, networks, and locations.
Collecting good, timely data with careful analysis to guide proper business decisions is critical to thriving in business today. With that in mind, we’ve collected a set of key performance indicators (KPIs) that every product company should be monitoring consistently.
In this white paper you will discover the six critical shifts that ITAM and SAM teams must make to modernize and remain relevant in this new technology landscape.
The Covid19 pandemic has changed workplaces, contact centers forever, while altering 2020-21 budgets, priorities. This report examines companies’ response to the Covid-19 pandemic and how they will change their workplaces moving forward.
Technology and service providers need to prepare for a set of external forces that will impact their markets, their clients and their organization in the coming years. These forces emerge from changing customer demand, shifting industry dynamics, emerging technology and trends, challenges from new (and old) entrants, disruptive business models and geopolitics. Download our e-book to uncover the trends and challenges facing your role as a product manager.
In this piece we've used consumer feedback to analyze the current environment and discuss what's next for healthcare organizations.
This report includes analysis of the types of customers (company sizes, industries, etc.) that use TriNet, what companies and users like most about the product, as well as areas for improvement. It also includes user perspectives on the ROI of TriNet.
This report is filled with amazing insights into consumer motivations spanning the Gen Z, millennial, Gen X and baby boomer cohorts. Find out what is driving consumers to engage and shop, and what creates a desirable customer experience to keep them loyal.
Get a five-step approach to redefining the functions of your recruiting and hiring practices in our advice-packed guide
The bad HSA and spending decisions your employees make cost them serious time and money. The tips in this eBook can help you turn that around.
Download our E-book! Learn how to Deploy an Operator on a Kubernetes cluster. Services: Hybrid Cloud, Cloud-Native Development, Automation, IT Optimization, Integration, Digital Transformation.
The definitive B2B playbook to grouping accounts for targeted sales and marketing. Provide your revenue team with detailed insight into market segmentation
With a modern point of sale system, restaurants can ensure a positive guest experience and overall steady flow, even on the busiest weekend nights. Here are 5 reasons why your restaurant needs a modern point of sale system.
With CipherHealth’s COVID-19 Crisis Response Solutions, you can ensure the safety of your patients, the critical staff and facilities that support them, and the community you serve throughout the pandemic and in its aftermath.
This paper seeks to outline three major thought shifts concerning the modern data environment that Information Technology leaders need to understand in order to support data-driven decision making within their organization.
Blueprint for evaluating enterprise telephony for Microsoft Teams
What to look for when assessing and comparing two-factor authentication solutions
In this white paper, discover; he process for managing open source software licenses with spreadsheets, trends in open source vs. proprietary software usage, the 5 most common open source management "fails", enterprise and industry trends in open source adoption, and steps to take to move off of managing open source in spreadsheets