3 patient experience questions answered
The published report from SMG identifies 12 key takeaways that HCOs can use to go beyond CAHPS and incorporate the culture of PX at every level of the organization.
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What to look for when assessing and comparing two-factor authentication solutions
Blueprint for evaluating enterprise telephony for Microsoft Teams
This paper seeks to outline three major thought shifts concerning the modern data environment that Information Technology leaders need to understand in order to support data-driven decision making within their organization.
With CipherHealth’s COVID-19 Crisis Response Solutions, you can ensure the safety of your patients, the critical staff and facilities that support them, and the community you serve throughout the pandemic and in its aftermath.
With a modern point of sale system, restaurants can ensure a positive guest experience and overall steady flow, even on the busiest weekend nights. Here are 5 reasons why your restaurant needs a modern point of sale system.
In our 28-criterion evaluation of digital asset management (DAM) for customer experience providers, we identified the 14 most significant ones — Adobe, Aprimo, BrandMaker, Bynder, Canto, CELUM, Censhare, Digizuite, MediaBeacon, Northplains, Nuxeo, OpenText, Sitecore, and Widen — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.
Uncover 5 ways that VMware vRealize Cloud Management and vRealize Cloud Universal give infrastructure, cloud, and operational teams a proven way to make cloud your business.
Download Pepperjam’s Guide to Affiliate Marketing and take a dive into the channel’s evolution, key players, facts and statistics as well as how a thoughtfully curated affiliate technology platform can make all the difference when it comes to achieving the best outcomes.
The report provides tech and business decision-makers important information on the threats their competitors and peers are facing, and how they are reacting to them. This can help guide how you deploy and invest in security for your business.
Info-Tech’s Category Reports provide a comprehensive evaluation of popular products in the Workforce Management market. This buyer’s guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users. Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech’s Product Scorecard.
As Salesforce Canada’s Mark Aucoin points out in his eBook Embrace The Digital Service Revolution, one of the unique aspects of meeting customers’ expectations today may not be immediately obvious. It’s this: Given that customers might need to interact with a company they’ve purchased from via smartphone app, social media service, email or another touchpoint, great service is not just about “dazzling” them but making the process as easy as possible.
Get the Guide · Create a guiding strategic blueprint that shapes plans · Leverage scenario planning to stay flexible · Build agile marketing plans to the new gold …
What drives business resilience and sales growth during a crisis? We asked thousands of global professionals. Read the State of Sales for the findings.
This guide is for design system makers who want to scale their initiatives in a sustainable way by building a design system community and establishing a company-wide design culture. It’s also for collaborators and key stakeholders outside of the core group who may have heard about design system efforts at their company, and want to learn why (and how) to get involved.
This e-book highlights the trends and challenges data and analytics (D&A) leaders will have to reconcile in the coming year and provides specific actions that they can take in response — and to better align their piece of the organization with the business.
From new talent engagement models and a continued focus on compliance to a “humanled” approach towards the “talent experience,” this new Ardent Partners research report will highlight the top trends impacting hiring today and will unveil a series of predictions for the months and years ahead.
Learn how utilising Industry 4.0 and focusing on serving your customers in new ways can keep your firm ahead of the competition.
Five Reasons to Consider a PEP as Part of Your Benefits Strategy · 1. Improve retirement outcomes for employees · 2. Less risk for employers and …
The shift to ecommerce and faster, cheaper delivery has meant exponential growth in orders and shipments. The added complexity in the supply chain is now too much for humans to make optimised decisions. Machine learning can take these vast amounts of data and turn them into improved, end-to-end operations.
Read this executive brief to learn the top reasons leading distributors are investing in modern enterprise resource planning (ERP) systems.
Forrester’s Overview Of 17 Professional Services Automation Providers CI professionals should use Forrester’s Now Tech report to understand the value they can expect from PSA tools and select vendors based on size and functionality
The following white paper shares best practices for building a modern testing strategy that will accelerate the delivery of Salesforce updates.
The purpose of this paper is to outline different planning types and what a more continuous and agile approach to planning looks like. Assess your capabilities across each type and determine your organization’s maturity level. You’ll understand what it takes to create plans that enable you to continuously connect strategy to delivery
In this white paper, we explore seven key strategies that organizations have used to improve their results and show you how to use them to your company’s advantage. Ranging from top-line revenue-oriented actions to regulatory burden management to simple cost-cutting tips, these strategies will help you free up scarce resources, maximize your company’s strengths and grow your profits in 2019. Each strategy is accompanied by a case study that brings the ideas to life.
From our expert research and interactions with thousands of companies in a wide range of industries, we’ve compiled digital business transformation best practices into a customizable roadmap. Your organization can use this roadmap to understand the key stages, resources and people required to plan and execute an effective digital business transformation initiative.
The Gartner IT Roadmap for Data and Analytics is based on unbiased research and interactions with thousands of organizations across all industries and sectors. Data and analytics leaders can execute a smart, effective data and analytics initiative by following best practices detailed in the roadmap.
Returning to the worksite. Transition strategies and approaches. Current status of return-to-worksite transitions among large employers.
This book specifically for analytics and IT operations team managers, that is, the people directly facing the task of scaling machine learning (ML) in production. Given that MLOps is a new field, we developed this book as a guide for creating a successful MLOps environment, from the organizational to the technical challenges involved.
With this guide we'll break down the ecommerce-specific functionality that matters to online DTC brands looking to increase their sales. We’ll explore what matters, why it matters, and the right questions you need to ask when graduating to an email provider built specifically to help your business grow.
SD-WAN (Software Defined Wide Area Network) can help enterprises improve application performance, lower WAN costs, and strengthen business continuity. But as you consider deploying SD-WAN, it’s important to understand the differences between solutions. Identifying which features matter to your enterprise is essential in making this selection. This paper discusses the most important considerations and outlines capabilities that separate “just okay” products from really good ones. While this paper does not compare specific products, it does include examples of features from Citrix SD-WAN, one of the leading WAN Edge solutions in the industry.
Simplify endpoint data protection and reduce data risks. Improve cyber resilience and compliance, protecting enterprise workforce and data assets. Download now to see six customer stories for overcoming data protection challenges
This white paper explores the challenges organizations face in getting the most out of a security solution. It also offers insights on how CrowdStrike Falcon Complete can raise you to the highest level of endpoint protection with speed and efficiency, regardless of your size and IT resources.
In this e-book you will find best practices and helpful information on salesperson expectations and how to navigate successful implementation without disrupting your sales teams, why documentation and content libraries are changing the landscape of B2B commerce, how to streamline the purchasing process with efficient search and navigation features and plenty more...
Computing surveyed around 150 cyber security decision-makers, representing organisations from a wide variety of industries, including education, finance, technology manufacturing and the public sector, to gain a detailed picture of the challenges facing security teams in the modern environment. Our objectives were to explore how SOC professionals were reacting to the rise in remote working, especially the increased susceptibility of employees to malware attacks; identify how such attacks have changed in terms of scale and sophistication; and examine the importance of quickly isolating and remediating an attack. The research also looks at how to secure their organisations after the pandemic.
Finding the right bid every time can be really challenging, but it can be much easier by following some simple tips and tricks we’ve compiled from estimating experts.
This guide helps you identify signs that your leadership development plan could use some adjustments and outlines how to establish a sustainable leadership program within your organization. Find out if your leadership development plan could use a reboot.
This document describes a new managed service that helps MSPs monetize the rapidly growing cloud computing market. While cloud adoption is proceeding rapidly, especially for testing and development projects, the lack of visibility that enterprise customers have into public cloud services and hybrid IT creates a major pain point that cannot be solved easily and which acts as a significant barrier to cloud adoption for mission-critical workloads. Legacy monitoring tools are typically very difficult and costly to extend for seamless visibility into public cloud services, while the more cloud-centric tools have little or no coverage for the extensive tail of legacy IT systems that may remain on-premises for a considerable time yet
This eBook examines the challenges inherent in achieving continuous PCI DSS compliance across multi-cloud and hybrid landscapes and what to look for in evaluating solutions and service providers that can address those complexities.
This document will outline specific, technical recommendations and guidelines for migrating software into containers, ranging from image build procedures to how they should run in production. The application requirements will dictate how the application should be migrated.
There is a better way for manufacturers, distributors, service providers and mid-market enterprises to drive their companies forward.
In this guide, we’ll discuss the fundamental design concepts underpinning the document data model, how they help developers innovate faster, and use cases where you can put document databases to work.
This White Paper examines how VMware and Intel have worked together to deliver network virtualization capabilities that leverage software and hardware innovation to provide a wide range of business and operational benefits to enterprises that need their networks to be every bit as agile, flexible, secure, and elastically scalable as their other infrastructure supporting the business resiliency, availability, and performance of increasingly valuable applications and workloads.
In this ebook, look at how these public compliance failures have spotlighted the impact that compliance can have on company culture. Along with building your culture, we also want to help you focus on the most important asset of your organization — your people.
0 key metrics HR teams must track; How to calculate each metric; Benchmarks to see how you stack up
The goal of this paper is to provide an overview and guidance around key considerations when migrating to modern management of Windows 10 desktops with Workspace ONE.
Download our eBook to find out how Process Mining can help different finance functions optimize their processes to achieve the outcomes they want
We have an inconvenient idea. The idea that inbound SDRs may not be necessary to driving meetings. Learn more in our guide.
This ebook will introduce you to five critical drivers of DevOps success and show you how and what to measure to achieve that success: business success, customer experience, application and infrastructure performance, engineering velocity, and quality.
Learn how the cyber security industry is changing, how existing technologies and solutions are failing, and how Internet isolation can prevent 100 percent of all email- and web-based attacks.
The goal of this white paper was to understand the current state of security awareness training through an in-depth survey of security professionals, and to offer advice about best practices that organizations should consider as they develop a robust training program for their employees.
Learn why Cloud-ready isn’t enough. Only Cloud Native solutions can optimize resources, secure and protect endpoints, deliver remote first experiences, and help organizations move to modernized IT.
SMG's exclusive Interactive XM Playbook, with a 3-phased strategy map + personal status tracker, helps restaurant brands keep pace with evolving customer + employee expectations—optimizing your XM program to navigate uncertainty with precision and emerge a stronger brand.
Improve Onshore Sat Ratings to 10.0 on average; Increase placements per recruiter by 69%; Enlarge your gross margin multiplier by 6.9 times.
With demand for talent continuing to grow and the skills gap widening, recruiters need to adapt if they want to win the best talent for their companies. Learn how in this PDF.
In this ebook, you’ll learn why now — despite gloomy economic indicators — is an ideal time for employers to hire great talent; why you should consider looking for talent beyond your traditional geographic boundaries; and how virtual hiring can help diversify your hiring. You’ll also come away with strategies for narrowing the candidate pool when faced with an overwhelming volume of applicants.
Your resource to ensure the success of your Enterprise Kubernetes projects by thinking through critical decisions around deployment options, day-2 operational considerations, use cases, and choosing your Kubernetes implementation solutions.
WHAT, WHY, AND HOW INCENTIVES WORK AT ENTERPRISE ORGANIZATIONS In this white paper, we’ll explain what incentives compensation is, examples of how it works, its benefits, some potential pitfalls in such a program, and some tips for implementing and improving an incentives compensation plan at your organization.
Four strategies that can guide companies’ litigation-prevention approaches.
The essential vocabulary and strategies to effectively communicate with your business partners, plus tools, tips, and frameworks that you can put right to work.
Find out how you can understand the key actions to take at every stage of the lifecycle, from formalized stages like recruitment, training, onboarding and exit as well as more personalized moments, such as when employees return from parental leave.
Best Practices for Building Better Dashboards
Understanding food and beverage Understanding food and beverage manufacturing compliance and traceabilitycompliance and traceability
The Comprehensive Guide to Compliance through the Employee Lifecycle
Learn how the success of just a few Agile teams can transform an organization into one that pivots quickly, delivers value frequently, and propels the organization forward.
Your 9-step guide for keeping product listings as error-free as possible
Read this white paper to learn 3 key strategies to follow that will help you break the bottleneck of Salesforce testing
Enabling Timely, Profitable Project Completion in an Uncertain World
As the Pandemic Reinforces the Need for Digital Transformation in Senior Care, New Study Demonstrates the Value of Embracing Technology
Find out why it's time to move towards Continuous Testing for your SAP-enabled business processes; How Tricentis can help transform the SAP software testing …
This report is intended for CISOs, security managers and security practitioners who are familiar with vulnerabilities and zero days and want a deeper understanding of the market dynamics driving their discovery and dissemination.
This report shows how each provider measures up and helps risk and compliance professionals select the right one for their needs.
In this guide is a list of questions to determine if your Learning Management System solution provider is innovating to meet your current and future needs.
To understand the current state of customer experience (CX) management, we surveyed 212 large companies with at least $500 million in annual revenues.
Download this white paper to learn how to realize frictionless Zero Trust to understand authentication gaps across on-premises and cloud identity stores, detect, analyze and reduce risks in real-time and improve user experience and operational efficiency for both the end-users and IT teams.
Why technology, innovation, and automation continue to drive the future of work and why securing the right talent is more important than managing headcount and costs
Learn how you can create your design system and help your team improve product quality while reducing design debt.
Many organizations are turning to managed detection and response (MDR), giving them access to 24x7 threat detection and incident response services without the overhead necessary to do it on their own.
Thirty-eight million reasons why we believe the world’s leading brands choose Qualtrics for customer experience management.
Four-step process to scale your hiring and win quality talent
In this this whitepaper, uncover a business case and technology roadmap to accelerate change and help drive finance transformation within your organisation.
This guide identifies a few of the key features that should be included when considering a purchase of document automation software.
As a leading security company, Ping Identity sought a vendor who could meet their high standards for an approach that would be both comprehensive and easy to adapt to their ongoing SaaS security needs.
This white paper explains the difference between traditional perimeter firewalls and purpose-built, software-based internal firewalls, and why the latter is best suited to protecting today’s modern workloads.
SUSE enables the promise of SAP S/4HANA by delivering SAP applications faster, easier, and with lower risk — onpremises and in the cloud.
Learn more about how to ensure your complex documents meet the expectations of today’s digitally empowered consumer.
Understand the best practices that will simplify your move to SD-WAN.
There’s no right or wrong way to build a research team – but there are best practices you can follow to ensure your team makes the most sense for your organization, now and in the future.
How leading organizations implement performance management and employee engagement today…
Read this e-book to learn how a unified app-delivery strategy can help you increase IT efficiency and reduce security risks.
How Digital Transformation is Changing the Face of Canadian Manufacturing
Learn how NetApp and Veeam can deliver a complete, modern data protection storage platform with data tiering capabilities through an integrated storage and software solution.
When considering document and imaging equipment, businesses should factor these six trends into their buying decisions
The reality is that many businesses that have adopted a multi-cloud strategy have seen their IT environment turn into a patchwork of on-premises, public cloud, legacy systems, and emerging technologies…
